Federal Student Aid Ombudsman Form / Information Checklist PDF
Federal Student Aid Ombudsman Form / Information Checklist
This is a checklist for students to resolve student loan disputes, If you and your loan servicer disagree about the balance or status of your loan, you can follow these steps to resolve your disputes:
1. Talk with your loan servicer
You may be able to solve a dispute by simply contacting your loan servicer and discussing the issue.
2. Request help from the FSA Ombudsman Group
If you have followed the guide and still cannot resolve your issue, as a last resort, contact the Federal Student Aid (FSA) Ombudsman Group. The FSA Ombudsman works with student loan borrowers to informally resolve loan disputes and problems. Use FSA’s checklist to gather information.